That’s where remote-access software comes in. Seeing the problem in-person is always helpful, but, sometimes, that’s not possible. Even worse, it can put that person off adopting new technology in the future. Trying to talk someone who isn’t tech-savvy through a simple procedure can be frustrating for both of you. Are you the go-to techie for friends and family whenever they run into computer difficulties? It’s always nice to help, but anything that makes the job quicker and easier is most welcome.
